Lodariq
Try the demo
Legal

Lodariq Terms of Service

The terms for using Lodariq: accounts and workspaces, plans and payment, your content, AI features, connected services and acceptable use.

Effective date: [PUBLISH DATE]

These terms are an agreement between you and [LEGAL ENTITY] ("Lodariq", "we", "us"), the provider of the Lodariq service at lodariq.io and app.lodariq.io (the "Service"). If you use the Service for a company or other organization, you accept these terms for that organization and confirm you can bind it. In that case, "you" means the organization.

By creating an account, joining a workspace or using the Service, you agree to these terms, our Privacy Policy and, if you are a customer, our Data Processing Addendum. If you don't agree, don't use the Service.

1. What Lodariq does

Lodariq helps software teams run the pages their customers read after they ship: a changelog, a status page, a help desk and a feature-request roadmap. It watches the sources you connect, such as your code repository and support inbox, and drafts updates with AI. Drafts are not published or sent to your audience until someone on your team approves them. The exception is automations you choose to turn on, such as status changes from uptime checks you set up.

2. Accounts and workspaces

  1. You need an account to use the Service. Give accurate information and keep your sign-in methods (email, passkeys, connected logins) secure. You are responsible for activity under your account.
  2. Your work lives in a workspace. The person who creates a workspace is its owner. Owners and admins can invite people, assign roles and remove members. The workspace owner controls the workspace and its data.
  3. You must be at least 16 years old, or the age of digital consent where you live if that is higher.
  4. One Free plan and one trial per person and per company email domain. We may close duplicate accounts created to get around plan limits.

3. Plans, trials and payment

  1. Plans. The Service is offered on Free, Pro, Business and Enterprise plans. What each plan includes is shown on our pricing page. Every plan includes unlimited team members.
  2. Trial. New workspaces can try Pro for 14 days without a card, with the limits shown at sign-up. At the end of the trial, the workspace moves to Free unless you pick a paid plan.
  3. Payments through Paddle. Paid plans are sold through Paddle.com, which acts as our reseller and merchant of record. Paddle handles checkout, taxes, invoices and refunds under its own buyer terms. Prices exclude tax unless the checkout says otherwise.
  4. Renewal. Subscriptions renew automatically each month or year until cancelled. You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period.
  5. Founding price. The first 100 paying teams receive 30% off the Pro or Business base price for as long as that workspace stays subscribed without a break. The discount belongs to the workspace, can't be transferred, and ends if you cancel. It never applies to usage or setup fees.
  6. Pay as you go. On Pro and Business you can turn on pay-as-you-go usage (extra emails, AI credits and help-desk answers beyond your plan). It is off by default.
    • When you turn it on, you set a monthly usage cap, starting at $20, which you can change at any time. We pause AI work and non-incident emails when the cap would be passed.
    • Incident emails always send and still count toward usage. Customers can rely on hearing about outages, so we don't pause them.
    • Usage is billed in arrears at the rates on the pricing page. Any unpaid usage is charged when you cancel.
  7. Price changes. We may change prices for future billing periods. We will tell workspace owners at least 30 days before a change affects them. Founding prices are not increased for an active founding subscription.
  8. Refunds. Fees are non-refundable except where the law requires otherwise, or where these terms or the Data Processing Addendum say so. If we end the Service for reasons that are not your fault, we refund prepaid fees for the unused period.
  9. Late payment. If a payment fails and is not fixed within 14 days of our notice, we may downgrade the workspace to Free. We don't delete your content because of a downgrade. Anything above the Free limits becomes read-only until you upgrade or reduce it.

4. Your content

  1. You own your content. "Your content" means everything you or your audience put into the Service: code-derived summaries, drafts, published posts, requests, votes, comments, help articles, conversations, subscriber lists and attachments.
  2. Permission you give us. You give us a worldwide, non-exclusive, royalty-free permission to host, copy, process, display and send your content only to run, secure and improve the Service for you. That includes publishing your pages and emailing the audience you choose. This permission ends when your content is deleted, except for copies in backups, which expire as described in section 12.
  3. Your responsibility. You confirm you have the rights and lawful basis to put your content and your audience's personal data into the Service, and that your own privacy notice covers it. You are responsible for what you publish on your pages and send to your audience.
  4. Your audience. People who read your pages, subscribe, vote or ask questions are your audience. For their personal data, you are the controller and we are your processor under the Data Processing Addendum.
  5. No training on your content. We do not use your content to train AI models. We only use AI providers whose terms forbid training on it.

5. AI features

  1. The Service uses AI to draft release notes, incident updates, answers and other text, and to group similar requests. AI output can be wrong, incomplete or out of date. You are responsible for reviewing what you approve and publish.
  2. Help-desk answers are generated from the articles you provide. Each answer shows its sources, and the AI hands a question to your team when it isn't sure. Don't use the help desk for matters that need professional advice, such as medical, legal or financial advice, or for emergencies.
  3. You may use AI output you generate in the Service for any lawful purpose. Similar requests from other customers may produce similar output, and we don't claim ownership of output generated from your content.

6. Connected services

  1. You can connect services such as GitHub, GitLab, Linear, Jira, Slack, Vercel, Cloudflare and Zapier. When you connect one, you authorize us to access it within the permissions you grant, and only for the Service.
  2. Code access is read-only. We read commits, pull requests and releases to draft updates. We never write to your repository.
  3. Connected services are governed by your own agreements with their providers. We aren't responsible for their availability or for changes they make to their APIs.
  4. You can disconnect a service at any time. Disconnecting stops new access. Content already created in the Service stays until you delete it.

7. Public pages, domains and email

  1. Pages you publish are public unless you restrict them. Lower plans may show a small "Powered by Lodariq" mark, as described on the pricing page.
  2. If you connect a custom domain, you confirm you control it. You must keep its DNS records pointing at us for the page to work.
  3. Email to your audience. We send only to people who confirmed their address (double opt-in) or whom you have a lawful basis to email. Every message includes an unsubscribe link, and we keep unsubscribed and bounced addresses on a suppression list so they aren't emailed again. You may not import purchased or scraped lists. We may pause sending if your bounce or complaint rates threaten delivery for other customers.

8. Acceptable use

You must not use the Service to:

  • break the law or infringe anyone's rights, including intellectual property and privacy rights;
  • publish or send spam, malware, phishing, or content that is hateful, harassing or sexually exploits anyone;
  • impersonate a person or organization, or mislead your audience about who you are;
  • probe, scan or test the security of the Service without our written permission, or get around rate limits, plan limits, usage caps or access controls;
  • access another workspace's data, or use the Service to collect data about people who haven't agreed to it;
  • overload or disrupt the Service, or reverse engineer it except where the law allows;
  • resell the Service, or use it to build a competing product;
  • send special-category personal data (such as health data) unless we agree in writing.

We may remove content or restrict features that break this section. Where we reasonably can, we tell you first and give you a chance to fix it.

9. Our responsibilities

  1. Security. We protect your data with the measures described in the Data Processing Addendum. These include encryption in transit and at rest, access controls, isolation between workspaces, and backups.
  2. Where data is stored. Data is stored in North America by default. EU data location is available on Enterprise.
  3. Availability. We work to keep the Service available and fast, and we announce planned maintenance in advance on our status page. Unless your Enterprise agreement includes a service-level commitment, the Service is provided without an uptime guarantee.
  4. Changes to the Service. We improve the Service often. If we remove a feature that a paid plan relies on, we give workspace owners at least 30 days' notice. If the change materially reduces what you paid for, you may cancel and receive a pro-rata refund of prepaid fees.
  5. Early features. Features marked "Coming soon", beta or preview may change or be removed, and are provided as they are.

10. Suspension

We may suspend access, in whole or in part, if:

  • you seriously or repeatedly break these terms;
  • your use creates a security risk or harms the Service or other customers;
  • payment is overdue as described in section 3; or
  • the law requires it.

Where we reasonably can, we give notice and a chance to fix the issue first. We restore access promptly once the issue is resolved.

11. Confidentiality

Each of us will protect the other's non-public information shared through the Service with reasonable care. Each will use it only for this agreement and disclose it only to people who need it and are bound by similar duties, or where the law requires it.

12. Ending the agreement

  1. By you. You can stop using the Service, cancel your subscription or delete your workspace at any time.
  2. By us. We may end this agreement with 30 days' notice for any reason, or immediately if you seriously break these terms and don't fix it within 14 days of notice. If we end it without cause, we refund prepaid fees for the unused period.
  3. Your data afterwards. After a paid subscription ends, the workspace stays read-only for 30 days so you can export your content. We then delete it from live systems within 30 days. Deleted data leaves backups as they expire, after at most 12 months. Deleting a workspace yourself starts the deletion right away. We keep only what the law requires us to keep, such as invoices.
  4. Sections 4.3, 8, 11, 12, 13, 14, 15 and 17 continue after the agreement ends.

13. Disclaimers

Except as these terms expressly say, the Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that the Service or AI output will be error-free or uninterrupted. Nothing in these terms limits rights you have as a consumer that can't be limited by contract.

14. Limitation of liability

  1. To the fullest extent the law allows, neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if told they were possible.
  2. Each side's total liability arising from this agreement is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, and (b) US $100.
  3. These limits don't apply to your payment obligations, to either side's indemnity obligations, or to liability that can't be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

15. Indemnity

  1. You will defend and hold us harmless against third-party claims arising from your content, your audience lists, or your breach of section 8, and you will pay resulting costs and damages.
  2. We will do the same for third-party claims that the Service itself, as we provide it, infringes their intellectual property. This does not cover your content or combinations with things we didn't provide. If such a claim happens, we may change the Service to avoid the infringement or end the affected part and refund prepaid fees for it.
  3. The side claiming protection must notify the other promptly, let it control the defence, and cooperate reasonably.

16. Feedback

If you send ideas or feedback, we may use them without obligation to you. Votes and requests on our own public roadmap are covered by this section.

17. General

  1. Changes to these terms. We may update these terms. For changes that materially affect you, we notify workspace owners by email and in the app at least 30 days before they take effect, unless the change is required by law sooner. If you keep using the Service after a change takes effect, you accept it. If you don't agree, you can cancel before then.
  2. Governing law and disputes. These terms are governed by the laws of [GOVERNING LAW], without regard to conflict-of-law rules. Disputes go to the courts of [VENUE], except that either side may seek urgent relief in any competent court. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.
  3. Enterprise agreements. If you sign a separate written agreement with us, such as an Enterprise order form, it wins over these terms where they conflict.
  4. Assignment. Neither side may transfer this agreement without the other's consent. The exception is a merger, acquisition or sale of substantially all related assets, with notice to the other side.
  5. Force majeure. Neither side is liable for delays caused by events beyond its reasonable control.
  6. Whole agreement. These terms, the Privacy Policy, the Data Processing Addendum and any order form are the whole agreement on this subject. If a provision can't be enforced, the rest stays in effect. Not enforcing a right is not a waiver of it.
  7. Notices. We send notices to the workspace owner's email address and in the app. You can reach us at support@lodariq.io. Legal notices go to [LEGAL NOTICE ADDRESS].

Contact

Questions about these terms: support@lodariq.io.

You ship. We handle the after.

Early access opens in small groups.